RETURN POLICY kawasaki parts depot
HASSLE-FREE RETURNS
Shopping with Kawasaki Parts Depot is easy! We understand there may be times when you order items you no longer want or need, and that the global pandemic has made shopping difficult at times. We have simple steps to ensure your unwanted items get returned.
EASY RETURN PROCESS
1. Submit a Return Request: All returns must be submitted within 30 days from receipt of goods. All of our returns are now completed electronically, to help ensure a quick and easy process.
To begin your electronic return:
2. Securely Pack Your Shipment: Once you have received your RMA, pack the items securely in the original box. Please be sure any old shipping labels and barcodes have been removed from the box you use.
SHIPPING COMPANY
Please be sure to send your return using an insured and trackable shipping company. While we recommend and encourage you to use UPS or USPS, you can use any shipping company that’s most convenient for you. Buyer assumes responsibility for shipping cost to return any item to Kawasaki Parts Depot.
RETURNS
Kawasaki Parts Depot will not accept returned items without prior approval in the form of an RMA number. Packages sent to us without a valid RMA number will be refused!!
Requests must be made within 30 days from receipt of goods. Refused orders and/or returns shall be subject to a 25% restocking/handling charge. Merchandise must be returned pre-paid as we will not accept any returns sent COD.
Sorry, we cannot refund shipping charges for any return or exchanges.
USED OR DAMAGED MERCHANDISE
· Any merchandise which has been "just tried out" is considered used and cannot be returned.
· Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
· Craigslist, eBay and Facebook Marketplace are excellent resources if you have a used item you do not want that can no longer be returned to Kawasaki Parts Depot.
All returned merchandise must be:
· in its original, new, unused, unworn condition, and include its original undamaged packaging, attached tags, instructions, etc.
· Never ship an item in its original manufacturer's packaging - it will arrive damaged. Please use a postal box or another adequate packaging to ensure your return is not damaged in shipping.
· Following these guidelines will prevent any unnecessary charges. Any electrical parts, decals, marks, emblems, screws, washers, fasteners, chemicalsand special tools are not returnable.
· Please be sure you want them before ordering!
· You can always call our team at 804-789-2453 to verify the correct parts for your unit.
All returns or exchanges must be received within 30 business days from the date the order is received. Any returned items that do not follow the most general guidelines will be returned and no credits will be issued!
ORDER CANCELLATIONS OR CHANGES
Please be sure you want something before you order it! In the unfortunate event that you have to cancel your order with us or change an item after your order has been placed, please be aware that in some situations an item has to be ordered from our distributors. Once your item has processed and shipped to us from the manufacturer or distributor, there is no stopping it!! Cancellation of an item or order at this point will be subject to the above return policy. Post-order size changes will be subject to the appropriate restocking/handling fee.
DEFECTIVE MERCHANDISE or part
All defective merchandise or part is warranted by the manufacturer, not by Kawasaki Parts Depot. Returns are subject to approval by the manufacturer. All items must be installed by an authorized dealership in accordance to manufacturer’s warranty. Shipping charges on defective merchandise are not refundable!!
FINAL NOTE
Kawasaki Parts Depot is not responsible for any typographical errors, omissions, inclusions, or other errors on our web pages. All of our information is direct from the manufacturers and cannot be held liable for any of their errors.
MAILING ADDRESS
Kawasaki Parts Depot: Attn Returns
RMA#_____
1820 Anderson Highway
Powhatan, VA 23139
Phone: 804-789-2453
Email: info@KawasakiPartsDepot.com